Unless you have used a PO or have setup terms, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.
We expect your order to be shipped to you in approximately 6-10 days from the date of your order is approved. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.
Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps or if you have the order or PO number from last time.
In some cases, yes. Contact customer service with your order number.
Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.
Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.
Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.
Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.
In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.
We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.
You can fill out any of the forms within our website or if you use our Online designer once you have finalized your design and are ready to place an order, simply click on the green “ADD TO CART” button. Enter the quantities and sizes you would like and click the “UPDATE ITEMS” button. The price will be displayed in the shopping cart.
In the Design Studio, simply click on “PRODUCT VIEWS” and “FRONT”. Once you have done this, you will be given four (4) options; full, left side print, left chest, right side print. Click the “LEFT CHEST” option.
In the Shopping Cart, there is an option next to each garment called “ROSTER COUNT”. Fill in the number of players on your roster and click the “ADD NAMES & NUMBERS” link. This opens a window that will allow you to add player names and numbers.
Although you could print each color as a high opacity ink and flash after each color, an underbase allows the print to have a bright look yet be soft to the touch because the underbase is printed through lower mesh counts and the top colors very high mesh counts.
Let us help you. We have an in-house designer department that is ready and willing to help.
Yes. Often times you might find something on a close out or sale that you would like to get your company logo on or design. We welcome you to send in apparel.
Screen printing is base on the number of colors in your design and the number of pieces that will be imprinted. Embroidery is base on the number of stitches in your artwork and the number od pieces.
A set-up fee is a charged to set up screens for screen printing or a computer file to tell the embroidery machines what to do for embroidery. Most items will require a set-up fee. For screen printing this is to develop the film screens used in the printing process. For embroidery, this is payment for the time it takes to digitize your logo, which means to put it in a format that the embroidery machine can read.
Screen Printing a full front we usually go with a 12×12 inches area and left chest we go 4″ wide. We can print bigger or smaller if need to be (Max imprint size is 14″x16″).
All files must be at least 300 ppi or Vector Format. If your file is not 300 ppi, you cannot just increase the resolution of the file. This is called “upsampling” and will result in a blurry image. If you are creating your file in Adobe Illustrator or another Vector-based software, just size your image to the size you want it to print.
Please Note: 3 or more color changes is no longer considered the same design!
Half Tones: Please allow us to halftone the images for you. If we do not control the halftones, we cannot guarantee the quality of the print. We do understand that some designs are complex and will require separation fees, as a client you may be inclined to try to separate or halftone the image yourself to try to keep your cost as low as possible. Unfortunately this does not work. Our computers in the art department are calibrated to set the halftones specifically for the films and screens that we use for printing. Often times if you try to separate or halftone the image yourself it may cause more art charges than you would have originally incurred.
Accepted File Types
We accept the following File Types:
- Illustrator (.AI)
- Vector (.EPS)
- Photoshop (.PSD)
We prefer .AI or .EPS files first because Vector images can be scaled without affecting quality. We prefer .PSD or .PDF second & .JPG or .TIFF last.
All orders can have up to 5% under run. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference.
Yes. Your payment must be received before your order is printed.
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